Casa Mar / Knowledge operations
One approved answer, even when the information lives in six places.
Casa Mar gives guests and staff a source-grounded answer across menus, allergen guidance, opening hours, event packages, reservation policies, and FAQs.
Demo assumptions
- 6
- approved source files
- < 1 min
- first-answer target
- 100%
- answers show source coverage
How approved knowledge becomes a useful answer
- 01
Upload
Add an approved menu, FAQ, policy, or event guide.
- 02
Extract
Prepare safe text sections and document metadata.
- 03
Index
Make ready sections available for deterministic retrieval.
- 04
Ask
A guest or team member asks a natural-language question.
- 05
Retrieve
Only enabled, ready documents can support the answer.
- 06
Answer
Stream a concise response with inspectable citations.
Loading the Casa Mar library
Preparing documents and the guest conversation.
What changes for the business
Consistent guest answers
Menus, policies, and service details come from the same approved library.
Less document hunting
Staff can verify the exact page or section without opening six separate files.
Safer uncertainty
When no source matches, the assistant says so and records the question for the team.
Visible content gaps
Repeated unanswered questions show where the library needs a new document or clearer policy.
Retrieval, delivery, and privacy
Next.js + TypeScript
A responsive product shell and typed server routes for every guest workflow.
Source-led retrieval
Weighted term matching across approved titles, sections, filenames, and content.
Streaming response
Server-sent events deliver thread, sources, answer tokens, and completion states.
Supabase-ready storage
Guest-scoped repository boundaries are prepared for persistent documents, threads, and citations.
Explicit fallback
No source means no invented answer; the question becomes a visible content gap.
Temporary guest data
The live portfolio demo is isolated by guest session and should not receive sensitive data.
Estimate repeated-question capacity
- Potential staff hours recovered
- 5.5 hrs/wk
- Estimated first-answer improvement
- 6.2 min
- Questions handled from approved content
- 55.3 /wk
Scenario estimate only. It does not assume every support conversation can be automated.
Build for your business
Turn your approved documents into a reliable first answer.
I can adapt this retrieval, document operations, and handoff flow to your company information and review requirements.